Friday, August 27, 2010

Mesmerised by the Googleplex! But, How about Some Customer Support?

I saw this video of Google and was taken aback. What luxury! They get the best food to eat all the time, they get to sleep during work hours, they don't swipe their cards, they can do their exercise, they can do their laundry, most, most important of all, they can even bring their pets (Does this include boy-girl friends? Worth checking out!)!

Imagine! Imagine! Imagine, working in such an office. Oh, but then I can't.

All these past thirty years of my working life (Yeah, I am one of those old drones who started working in 1980, the year Kareena Kapoor was born!) I was educated in the old school that says that customer is king and all employees should serve customers and understand their needs. However, Google doesn't believe in customer support, all they do is point you to some Frequently Asked Questions (FAQ) and have their burgers in the Googleplex, or snore in their Snoring Pods while you desperately scan through the FAQ containing loads and load and loads of text, some of which needs an expert to decipher it.

Now can you imagine? Now can you imagine all those employees eating multi-multi-food and snoozing when you curse your stars?

Recently I answered a Google ad offering me Rs 1500 worth of free Adword advertising (Adword is the ads you see on the right side when you do a search on Google.) I responded. I received a call from a Google executive who mentioned that yes I will be getting Rs 1500 worth of Adwords but first I have to open an account and spend something on Adwords. I said okay I will do likewise. (Anything to get a campaign going for my blog.) He said he will call me back. He never called.

I am still waiting for him to call back. I am still, still, still waiting, Google. Google are you listening? As a customer am I not important?

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