Tuesday, February 20, 2007

Seven steps to remarkable customer service - Joel on Software

Read Joel Spolsky's seven steps to remarkable customer service (click here: Seven steps to remarkable customer service - Joel on Software). This is the stuff that our customer support companies have to learn from A.

Phone any phonebanking outfit and what you get is rudeness, engaged tones, canned music, and sudden disconnection. My short story Computerben deals with such an incident.

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